Bell Clerk

Job Description

Bellperson | Hilton

The Tone:
This is a role within the Hotels team at Hilton Austin, located in Austin, TX. Hilton is a global leader in hospitality, recognized for its award-winning workplace culture and its commitment to delivering exceptional experiences to guests worldwide. As a Bellperson, you will be instrumental in brightening someone’s day and contributing to Hilton’s founding vision of filling the earth with the light and warmth of hospitality by ensuring every guest’s stay is memorable and seamless. This position is central to the guest experience, serving as a key point of contact for service and support.

The TL;DR
• Role: Early Career
• Location: In-person, Austin, TX

• Mission: To ensure guests have memorable stays by efficiently coordinating requests, managing luggage, and resolving concerns with exceptional service and attention to detail.
• Tech Stack: Computer system

What You’ll Actually Do
• Provide Phone Support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance.
• Verify Guest Details: Confirm room numbers and guest names in the computer system to ensure efficient and accurate delivery of luggage and items.
• Generate Delivery Lists: Create and distribute room lists for arrivals, bag pulls, and various deliveries.
• Handle Guest Belongings: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas.
• Resolve Guest Concerns: Address issues such as lost or damaged luggage, ensuring prompt and satisfactory resolution for the guest.

The Must-Haves
• Background: Entry-Level. This role is suitable for individuals beginning their career or exploring new opportunities within the hospitality industry, demonstrating a passion for spreading the light and warmth of hospitality. Foundational understanding of service principles and customer care is valued.
• Experience: Readiness to engage with guests and provide attentive service, coupled with a commitment to acting with integrity, leading by example, fostering teamwork, and taking ownership in all responsibilities. No specific years of prior experience are explicitly required.
• Skills: Exceptional phone support and professional communication abilities; keen attention to detail for verifying guest information and managing deliveries; proficient use of computer systems for guest details and record-keeping; physical capability to safely lift and transport guest luggage and packages; and effective problem-solving skills to resolve guest concerns promptly and courteously.