Auto Customer Service Representative

Job Description

Customer Service Representative | GEICO

The Tone:
This is a full-time role at GEICO, located in Getzville, NY. GEICO, a member of the Berkshire Hathaway family, is one of the largest auto insurers, providing quality coverage to millions of customers and being there when they need it most. This role is crucial in delivering world-class service by guiding policyholders, addressing inquiries, and providing solutions that make a difference in their lives. The company emphasizes a rewarding career, relentless innovation, and being valued, supported, and proud to work there, underpinned by the GEICO Pledge.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Getzville, NY
• Pay: $19.34 – $29.51 hourly
• Mission: Provide reassurance and solutions that make a difference in customers’ lives by guiding policyholders through coverage needs, policy changes, and billing inquiries.

What You’ll Actually Do
• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates.
• Provide Recommendations: Offer recommendations and solutions regarding coverage needs and policy changes.
• Problem Resolution: Resolve customer concerns and inquiries, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Deliver Service: Enhance customer satisfaction by providing world-class service through meaningful interactions.

The Must-Haves
• Background: Entry-Level. High School Diploma or GED required.
• Experience: Preferred experience in high-volume call centers with Key Performance Indicators (KPIs) and measurable goals.
• Skills: Strong customer service, interpersonal, problem-solving, and empathy skills; adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Bonus: College degree preferred; available to work evenings, weekends, and holidays.