Associate, Client Service Team – Expert Recruitment

Job Description

Client Service Associate | Guidepoint Australia

The Tone:
This is an early career role at Guidepoint Australia, located in Phoenix, AZ. Guidepoint is a research enablement platform that connects leading organizations with subject-matter experts to inform business decisions. This role is central to delivering a fast, high-quality client experience by understanding research needs and recruiting targeted experts. The work schedule is hybrid, requiring three days in the office.

The TL;DR
• Role: Early Career
• Type: Hybrid, Full-time
• Location: Hybrid, Phoenix, AZ
• Pay: $60000 yearly
• Team: Client Service Team
• Mission: Connect clients with subject-matter experts to facilitate informed business decisions.
• Tech Stack: AI-enabled tools, LinkedIn

What You’ll Actually Do
• Recruit: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Research: Independently conduct targeted research across public sources to identify relevant subject-matter experts.
• Outreach: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for client projects.
• Sourcing: Define sourcing strategies for client requests based on project scope, urgency, and target expert profile.
• Manage: Manage multiple client requests simultaneously, balancing competing deadlines while maintaining high execution standards.

The Must-Haves
• Background: Bachelor’s degree required, with a minimum 3.0 GPA. This is an Entry-Level role.
• Experience: Previous relevant internship, volunteer, or extracurricular experience is required. Must have AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Skills: Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy and confidentiality. Demonstrated strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines. Comfort engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs. Clear and professional communication, both verbally and in writing. Strong problem-solving skills and sound judgment, with the ability to work independently and collaboratively.
• Bonus: Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service. Motivation to build client-facing careers in consulting, advisory, investment research, account management, customer success, or sales. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship.