Associate, Client Service – Client Service

Job Description

Client Service Associate (December 2026 Graduates) | Guidepoint Australia

The Tone:
This is an early career role at Guidepoint Australia, located in San Francisco, California. Guidepoint powers end-to-end research workflows for research teams by connecting clients with subject-matter experts. This role is crucial for delivering a fast, high-quality client experience by understanding research needs and identifying the most suitable experts.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, San Francisco, CA
• Pay: $70000 yearly
• Team: Client Service team
• Mission: Connect clients with subject-matter experts quickly and effectively to support informed business and investment decisions.
• Tech Stack: AI-enabled tools

What You’ll Actually Do
• Expert Recruitment: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Research & Identification: Independently conduct targeted research across public sources to identify relevant subject-matter experts.
• Outreach & Vetting: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for client projects.
• Strategy Definition: Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Project Management: Manage multiple fast-moving client requests, balancing competing deadlines while maintaining high execution standards.

The Must-Haves
• Background: Bachelor’s degree, with minimum 3.0 GPA or higher. Entry-level.
• Experience: Previous relevant internship, volunteer, or extracurricular experience.
• Skills: AI fluency and experience using AI-enabled tools thoughtfully and responsibly, strong time management and organizational skills, clear verbal and written communication, sound problem-solving.
• Bonus: Authorization to work in the United States without the need for current or future employer-sponsored visa sponsorship.