Assistant Parking Operations Manager

Job Description

Assistant Operations Manager | Metropolis Technologies

The Tone:
This is a full-time role at Metropolis Technologies, located in Van Nuys, CA. Metropolis Technologies, operating as SP+, is an artificial intelligence company specializing in computer vision for real-world applications, specifically enabling checkout-free parking experiences across America’s largest parking network with over 23,000 employees. This position is vital for supporting the seamless daily management of parking operations, fostering positive client relationships, and maintaining a professional image as the company works to reinvent parking and expand checkout-free experiences that impact everyone and give back valuable time.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Van Nuys, CA
• Pay: $25 hourly
• Mission: Ensure parking operations adhere to contractual guidelines, foster positive client relations, and promote a professional business approach.

What You’ll Actually Do
• Operational Management: Assist in the day-to-day management of assigned parking operations, ensuring all activities are handled within contractual guidelines and promote a professional approach to the business.
• Staff Supervision & Development: Schedule, supervise, hire, and train frontline staff such as cashiers, valet attendants, and maintenance porters, including monitoring and checking time cards.
• Financial Administration: Oversee the completion of evening closing reports, process bank deposits, prepare month-end reports, audit daily cashier shift reports, disburse petty cash, and contribute to the preparation of the annual budget.
• Customer & Client Relations: Courteously assist customers by answering questions, respond to service requests, and actively participate in programs aimed at improving both client and customer satisfaction.
• Facility Upkeep & Safety: Assist with the maintenance and repair of parking equipment, perform general maintenance tasks including cleanup, and report any accidents, policy violations, or safety hazards to the Facility Manager.

The Must-Haves
• Background: Entry-Level. High School Graduate.
• Experience: Minimum of six months of parking experience preferred. Must possess a valid state-issued driver’s license with current address and an acceptable driving record.
• Skills: Strong oral communication to speak clearly and respond well to questions; proficient written communication for clear reporting; strong customer orientation and positive attitude; adaptability to changes and unexpected events; sound judgment; and thorough knowledge of garage areas, local streets, landmarks, and freeways.
• Bonus: Availability to work 2nd shift, 3rd shift, and/or weekends may be required based on location needs.