Assistant Manager – Fraud and Scam Management

Job Description

Assistant Manager | Financial Crime | Bengaluru | Forensic & Financial Crime | Deloitte

The Tone:
This is a full-time role at Deloitte, located in Bengaluru. Deloitte’s Financial Crime Compliance team provides proactive guidance to mitigate critical risks such as corruption, financial crime, fraud, and cybercrime. The team utilizes global expertise to help organizations swiftly respond to crises and protect their brand reputation through actionable advice and effective risk management strategies. As an Assistant Manager, you will play a pivotal role in shaping positive customer experiences, detecting various types of financial fraud, and mitigating significant financial losses for both the institution and its customers.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Karnataka, India

• Team: Financial Crime Compliance team, within Forensic & Financial Crime
• Mission: Detect and prevent various types of financial fraud, analyze transaction patterns for anomalies, and mitigate financial losses for the institution and customers.

What You’ll Actually Do
• Client Relationship Management: Build and nurture positive working relationships with internal teams and external clients, consistently aiming to exceed expectations.
• Customer Experience Shaping: Play a pivotal role in shaping customer experiences across the Fraud and Scam Management Platform.
• Fraud Detection & Prevention: Detect and prevent various types of financial fraud, such as identity theft, loan fraud, or false claims, often acting in real-time.
• Anomaly Analysis & Loss Mitigation: Analyze transaction patterns for anomalies, investigate red flags indicative of scams, and mitigate financial losses for the institution and customers.
• Voice Process Operations: Engage in a voice process to clarify customer requirements, probe for understanding, utilize decision-support tools, resolve non-standard issues, and accurately document interactions in a call tracking database.

The Must-Haves
• Background: Fraud operations Analyst with experience at an Assistant Manager level.
• Experience: 2-6 years of experience in fraud operations, specifically with inbound processes. Experience handling non-retail fraud alerts/cases for corporate and entity customers is required. Prior experience working in a voice process in fraud operations for a global bank is a must.
• Skills: Strong communication skills, including attentive listening. Ability to clarify customer requirements, probe for understanding, use decision-support tools, maintain broad knowledge of client products/services, and prepare complete/accurate work with appropriate account notations.