Assistant Manager

Job Description

Assistant Manager | DeVita & Hancock Hospitality

The Tone:
This is a full-time role at DeVita & Hancock Hospitality, located in King of Prussia, PA. The company builds exceptional dining experiences through its hospitality venues. This role is crucial for overseeing daily restaurant operations, ensuring the team consistently delivers outstanding guest service, and upholding the core values and high standards that define the organization.

The TL;DR
• Role: Full Time
• Type: Variable schedule
• Location: In-person, King of Prussia, PA

• Team: Partners with the General Manager
• Mission: Ensure smooth day-to-day restaurant operations and exceptional guest experiences while upholding core hospitality standards and values.
• Tech Stack: OpenTable, POS operations, Microsoft Office, standard business software

What You’ll Actually Do
• Lead Teams: Build a learning and supportive environment that drives sales, service excellence, and internal career growth, while partnering with the General Manager to proactively recruit, thoughtfully hire, onboard, and mentor team members.
• Manage Operations: Maintain appropriate staffing levels, set clear expectations, provide training, coaching, and timely feedback, and ensure consistent execution of company policies, procedures, and brand standards across all restaurant areas.
• Ensure Guest Experience: Uphold hospitality and service standards at every guest touchpoint, cultivate authentic community relationships, and possess thorough knowledge and enforcement of all food & beverage menus, ingredients, prep methods, and presentation.
• Oversee Compliance & Finance: Manage location expenses to ensure adherence to budgets, ensure proper cash handling and accurate POS operations, and maintain strict compliance with food handling, safety, and sanitation regulations at all times.
• Maintain Facility Standards: Oversee the appearance and upkeep of kitchen, bar, dining, and exterior areas in partnership with location leadership, while modeling and reinforcing organizational values in all decisions and actions.

The Must-Haves
• Background: High school diploma or GED required; must be 18 years of age. Prior leadership experience is preferred.
• Experience: 3+ years of experience in food & beverage operations.
• Skills: Current food handlers and alcohol service certifications; basic math proficiency; comfortable with Microsoft Office and standard business software.
• Bonus: Familiarity with reservation platforms (e.g., OpenTable).