Assistant Facility Manager

Job Description

Assistant Operations Manager | Metropolis Technologies

The Tone:
This is an in-person role at Metropolis Technologies, located in Washington, DC. Metropolis Technologies, operating as SP+, is an artificial intelligence company focused on creating checkout-free experiences in the real world, starting with parking. As the largest parking network in America, with over 23,000 employees across 4,000 locations, the company is reinventing parking to make everyday experiences remarkable and give people back their time. This role is crucial in assisting with the day-to-day management of operations, ensuring smooth parking experiences, maintaining strong client relations, and upholding a professional image for a business transforming urban mobility.

The TL;DR
• Role: Full Time
• Location: In-person, Washington, DC

• Team: Reports to a Facility Manager and supervises frontline staff including cashiers, valet attendants, and maintenance porters.
• Mission: To support efficient, contract-compliant parking operations, foster positive client and customer satisfaction, and promote a professional business approach at the assigned location.

What You’ll Actually Do
• Client & Customer Engagement: Participate in programs designed to improve satisfaction for both clients and customers, courteously assisting customers with any questions they may have.
• Operational Oversight: Assist in the day-to-day management of the assigned location, including ensuring appropriate customer interaction, processing bank deposits, and supervising the completion of all evening closing reports.
• Financial & Administrative Tasks: Engage in the development of property-level financial and operational goals, prepare accurate month-end reports, audit daily cashier shift reports, and disburse petty cash.
• Team Leadership & Development: Schedule, hire, and train frontline staff, supervise their daily activities, monitor and check time cards, and review damage claims.
• Facility & Equipment Care: Assist in the maintenance and repair of parking equipment, perform general maintenance tasks as directed, and report any known accidents, safety hazards, or unusual occurrences.

The Must-Haves
• Background: High School Graduate with a focus on operations support within a service-oriented environment.
• Experience: A minimum of six months of parking operations experience is preferred. Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
• Skills: Clear oral and written communication, strong customer service orientation, adaptability to changes in the work environment, and sound judgment in decision-making.
• Bonus: Availability to work 2nd shift, 3rd shift, and/or weekends may be required depending on the location’s hiring needs.