AI Center of Excellence (AI CoE) Intern

Job Description

AI Center of Excellence (AI CoE) Intern | Xerox Holdings Corporation

The Tone:
This is a full-time internship at Xerox Holdings Corporation, located in Lexington, KY (Hybrid). Xerox, a company with over a century of innovation, redefines the workplace experience through print technology, software, and services for the hybrid workplace. This role is crucial because it bridges the gap between AI technology and human value, ensuring AI initiatives not only function technically but also integrate effectively into human workflows. The intern will help build trust and drive the adoption of AI solutions, contributing to Xerox’s mission of delivering client-centric and digitally-driven technology solutions globally.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: Lexington, KY (Hybrid)

• Team: AI Center of Excellence (AI CoE), reporting to an AI CoE Manager or Lead
• Mission: Identify and address human, cultural, and organizational barriers to effective AI adoption and value realization within Xerox.

What You’ll Actually Do
• Research Execution: Conduct mixed-methods research utilizing interviews, ethnography, and quantitative approaches to generate deep customer insights.
• Barrier Identification: Identify human, cultural, and organizational barriers that hinder the adoption or trust of AI solutions.
• Cross-functional Collaboration: Partner with various teams to integrate user insights into product and project development and prioritization.
• Project Definition & Presentation: Define, research, and analyze an individual or small-team AI project, culminating in a presentation of findings and recommendations to leadership.
• Ethical Support: Support AI Ethics and Governance efforts by surfacing trust, explainability, and fairness concerns observed in fieldwork.

The Must-Haves
• Background: Actively pursuing a degree in Anthropology, Sociology, or Human-Centered Design from an accredited university.
• Experience: Demonstrated strong qualitative research and interviewing skills, including experience with ethnographic research, user studies, or fieldwork.
• Skills:
• Ability to synthesize complex, ambiguous information into clear, executive-level insights.
• Strong written and verbal communication skills, comfortable working with both technical and non-technical stakeholders.
• Capacity to navigate ambiguity, incomplete information, and competing stakeholder perspectives.
• Bonus:
• Curiosity about how technology shapes human behavior and organizations.
• Interest in enterprise technology, AI, or digital transformation.