Administrative Assistant – Student Affairs Support

Job Description

Administrative Assistant | Boone Center for the Family

The Tone:
This is a full-time, regular position at the Pepperdine University Counseling Center, located on the Malibu Campus. The Center provides confidential mental health support for students, addressing a wide range of concerns. This role is crucial for creating a warm, welcoming, and harmonious environment for all who interact with the Center, ensuring students receive excellent customer service and timely access to care. As a Student Affairs staff member, this individual serves as a Christian role model, facilitating mental health support that strengthens students to maximize their education and pursue lives of purpose, service, and leadership.

The TL;DR
• Role: Full Time
• Type: Regular, Nonexempt, 40 hour per week
• Location: In-person, Malibu Campus
• Pay: $23.61 – $26.00 per hour
• Team: Student Affairs staff member, supporting the Center Director
• Mission: This role ensures a welcoming and efficient environment, facilitating essential mental health services to support student well-being and academic success.
• Tech Stack: G Suite (Mail, Calendar, Drive, Documents), Microsoft Office suite (Word, Excel, Powerpoint), PeopleSoft

What You’ll Actually Do
• Client Support: Manage appointment scheduling for all clinicians, respond to client requests via phone, email, and in-person, and create and maintain confidential client files.
• Office Operations: Coordinate daily office functions, including managing office supplies, handling general office filing, copying, faxing, mail, and correspondence, and maintaining a professional environment.
• Information & Referrals: Independently answer standard questions regarding services, eligibility, intake procedures, and confidentiality, and refer individuals to appropriate internal and community resources.
• Crisis Response: Respond to a variety of clinical situations and crises, securing counselor assistance when necessary, and serve on the Residential Emergency Response Team during emergencies.
• Director Assistance: Support the Center Director by managing meeting logistics, assisting with data creation and maintenance, and completing external requests and deliverables.

The Must-Haves
• Background: Bachelor’s degree with a genuine commitment to punctuality and maintaining an excellent attendance record, and personal faith in Jesus Christ, active church involvement, and support for the University’s Christian mission.
• Experience: Three or more years of experience as an Administrative Assistant, preferably in a mental health or medical environment where confidential content is handled.
• Skills: Excellent critical thinking, strong written and verbal communication, ability to organize and prioritize multiple and changing tasks, skillful utilization of resources, and appropriate handling of sensitive matters while maintaining confidentiality.
• Bonus: Expertise with G Suite applications (Mail, Calendar, Drive, Documents), proficiency with Microsoft Office suite (Word, Excel, Powerpoint), and familiarity with PeopleSoft.