Accounts Receivable & Collections Intern

Job Description

Intern – Accounts Receivable & Collections | Labcorp

The Tone:
This is a full-time paid internship at Labcorp, a global leader in laboratory services, located in Durham, NC, with remote or hybrid options available. Labcorp provides critical insights and answers that enable healthcare providers, patients, researchers, pharmaceutical companies, and health systems to make confident decisions and improve outcomes. This role offers an opportunity to leverage advanced technologies and data-driven innovation to enhance operations and deliver greater value to customers and patients, directly contributing to meaningful work that improves health and lives worldwide.

The TL;DR
• Role: Internship
• Type: Full-time (40 hours per week)
• Location: Hybrid, Durham, NC (remote option available)
• Pay: $20–$25 hourly
• Team: Revenue Cycle Management (RCM) Team
• Mission: Supports Labcorp’s accounts receivable and collections activities to manage outstanding balances, maintain accurate account information, address billing and payment issues, and support effective revenue cycle processes.
• Tech Stack: Microsoft Excel, Microsoft Word, PeopleSoft (preferred), ServiceNow

What You’ll Actually Do
• Cash Application: Monitor on-account cash application postings and duplicate payments to ensure timely resolution of items.
• Report Analysis: Review aging reports to identify and address billing corrections resulting in credits and rebills.
• Data Management: Prepare Excel documents to offset duplicate payments and reconcile billing credits and debits.
• Collections: Follow up on outstanding amounts to support reduced Days Sales Outstanding (DSO) and improved past-due Accounts Receivable aging.
• Communication Support: Assist with monthly account status narratives related to significant collection issues.
• Workflow Management: Assign ServiceNow tickets to appropriate collectors and follow up on open or breached tickets.
• ERP Support: Assist with Accounts Receivable subledger reconciliation and clean-up efforts related to ERP implementation.

The Must-Haves
• Background: Current enrollment in a Bachelor’s degree program, pursuing Finance, Business, Accounting, or a related field. Preferred candidates are rising juniors and seniors (December 2027 through June 2029 graduation), though all current students in related studies are encouraged to apply.
• Experience: No specific years required for this internship.
• Skills: Proficiency in Microsoft Excel and Word; strong verbal and written communication skills; strong planning, organizational, and problem-solving abilities; keen attention to detail and persistence with tact; capacity to manage multiple priorities effectively; ability to perform in a high-volume, team environment and meet deadlines.
• Bonus: Prior experience in a business environment; familiarity with PeopleSoft or another large ERP system.