Account Manager – Facilities Solutions

Job Description

Account Manager | City Wide Facility Solutions

The Tone:
This is a full-time role at City Wide Facility Solutions, located in Nashville, TN. City Wide Facility Solutions is a leader in the building maintenance industry, providing single-source solutions for virtually all interior and exterior building maintenance needs. This role is crucial for driving business growth, building strong client relationships, and ensuring high-quality service delivery for clients. Performance in this energetic environment is recognized and rewarded.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Nashville, TN
• Pay: $70000–$200000 yearly
• Mission: Cultivate and expand client relationships while overseeing the delivery of facility maintenance services to ensure client satisfaction and business growth.
• Tech Stack: CRM, Microsoft Office

What You’ll Actually Do
• Client Relationship Management: Cultivate and expand client relationships, aiming for 96-98% retention rates, and identify opportunities for extra service (ES) sales and service diversification within a defined territory.
• Service Delivery Oversight: Oversee the delivery of all services across client sites, conducting and reporting on detailed quality control inspections to ensure the highest standards of quality and compliance.
• Contractor & Team Management: Manage relationships with contractors, including their hiring, negotiation, and performance assessments, while leading and developing the team to ensure high performance and adherence to company protocols.
• Strategic Problem Solving: Address and resolve client concerns promptly, coordinate site visits as needed, and develop strategic solutions that enhance client satisfaction and overall operational efficiency.
• Technology & Reporting: Utilize City Wide’s CRM system to effectively manage client interactions, schedule services, and conduct performance reporting to continuously improve service delivery.

The Must-Haves
• Background: Manager with a High School diploma required. Candidates must possess core domain knowledge in building maintenance or facility management, along with reliable transportation.
• Experience: 3-5+ years of sales and management experience, with a proven background in account management or a similar field within the service industry. This includes experience in building maintenance or facility management.
• Skills: Strong leadership abilities for managing diverse teams, excellent problem-solving and organizational capabilities, strong verbal and written communication skills, and a highly detail-oriented approach with excellent follow-through on commitments. Must have a positive, outgoing personality for building client relationships, and be proficient in Microsoft Office and knowledgeable in CRM database systems.
• Bonus: A bachelor’s degree is highly desirable, and technological adeptness with CRM systems is preferred.