Support Technician (Robotics)
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Job Description
About the Company:
Kaleidoscope, an Infosys Company, is an equal opportunity employer.
Job Description: Support Technician (Robotics) – Field Technician
This position is for a Field Technician, generally a mechanical or electrical engineer technician, familiar with robotic work cells and manufacturing/fulfillment center environments. The role requires practical, hands-on skills in addressing both hardware and software issues within robotic and automated equipment. This technician role is typically utilized once a workcell safety system has reached a mature phase requiring less engineering expertise.
Responsibilities:
• Daily Operations: Facilitates the daily operation of Alpha/Beta level work cells.
• Onsite Support: Provides onsite software, controls, and hardware support and coordination for product tests.
• System Setup & Configuration: Supports the setup and configuration of software and hardware systems.
• Collaboration: Collaborates with and supports remote hardware and software development teams, providing local coordination as needed.
• Troubleshooting: Assists in identifying hardware issues and software bugs; performs and/or supports root cause analysis and implements corrective actions.
• Preventative Maintenance: Performs planned daily, weekly, and monthly hardware preventative maintenance activities.
• Repairs: Completes unplanned maintenance/repairs as needed, following prescribed instructions.
• Hardware Installation: Installs hardware changes.
• Documentation & Reporting: Provides documentation and updates as directed, including data collection, analysis, and report creation.
• Coordination & Collaboration: Coordinates, collaborates, and builds relationships with onsite parties to meet priorities and deadlines.
Qualifications:
• Associate’s or Bachelor’s degree in engineering technology, Mechatronics, or a relevant field is required. Prior experience through internships, co-ops, and/or clubs is also required.
• Strong communication skills (both verbal and written).
• Proven success in fast-paced environments, demonstrating innovative problem-solving skills.
