Lead, CIO Communications

Job Description

CIO Communications & Operations Lead | Zendesk

The Tone:
This is a full-time role at Zendesk, located in Mexico City (CDMX) or Mexico State (Estado de Mexico). Zendesk builds software to bring calm to the world of customer service, powering billions of conversations with brands. This role matters by leading critical communications for the CIO organization, serving as a high-trust executive partner, and translating CIO strategy into clear, coordinated communication and action across the company. It ensures leaders communicate consistently and teams understand changes, their importance, and next steps.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – Mexico City, Mexico

• Team: Supports the CIO and CIO leadership team, partnering with the VP, CIO Strategy, Operations & Architecture.
• Mission: Lead communications for the CIO organization and serve as a high-trust executive partner to translate strategy, decisions, and change into clear, coordinated communication and action.
• Tech Stack: Approved AI tools, automation

What You’ll Actually Do
• CIO Communications: Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction and business outcomes.
• Executive Operations: Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, orchestrating executive operating rhythms and preparing leaders for key engagements.
• Change Management: Lead change planning for CIO-wide and cross-functional initiatives, connecting communications to practical enablement and coaching leaders on sponsorship and team conversations.
• AI-Enabled Coordination: Use approved AI tools to accelerate research, synthesis, drafting, and action tracking, while building repeatable AI-assisted workflows responsibly.
• Communications as a Service: Partner with CIO program sponsors and functional leaders to shape and deliver communications for priority initiatives, from early planning through launch and adoption.

The Must-Haves
• Background: Bachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field.
• Experience: Significant experience in executive, strategic, or change communications, preferably supporting senior executives in a complex technology organization. Practical change management experience, including impact assessment, readiness, and adoption measurement. Demonstrated fluency with AI tools and automation.
• Skills: Demonstrated ability to write and edit clear, concise, high-quality executive communications in English, including nuanced and audience-sensitive material. Strong executive presence, discretion, judgment, and ability to build trust across levels and functions. Excellent organization and project coordination skills, managing multiple concurrent priorities with dependable follow-through.
• Bonus: Spanish language skills.