Night Auditor

Job Description

Part-time Night Auditor Friday and Saturday | Highgate

The Tone:
This is a part-time Night Auditor role at Highgate, located at the Residence Inn Exton in Exton, PA. Highgate is a leading real estate investment and hospitality management company, overseeing a global portfolio of over 400 hotels and managing more than $15 billion in assets. With a 30-year track record, Highgate innovates across the hospitality industry, providing expert guidance through all stages of property development and management, from planning to disposition. This position is crucial for ensuring the financial integrity of hotel operations during overnight hours, accurately reconciling transactions, compiling essential management reports, and delivering attentive guest services to maintain high standards of satisfaction.

The TL;DR
• Role: Early Career
• Type: Part-time
• Location: In-person Exton, PA

• Mission: Systematically reconcile all hotel cashier transactions, review and compile critical management reports accurately and on time, ensure the precision of guest billings and city ledger transactions, and provide comprehensive guest service agent duties.

What You’ll Actually Do
• Reconcile & Audit Financials: Methodically audit and reconcile all financial work from Front Desk and Food & Beverage cashiers, ensuring complete accuracy of all reported numbers and statistics. This includes reviewing, organizing, and compiling management reports on a timely basis.
• Report & Transmit Data: Prepare and meticulously distribute all necessary daily reports, such as the Daily Operating Report, Discount Programs, and Tax Reports, in accordance with hotel standards. Additionally, consolidate and transmit all credit card transactions promptly and input and update financial information into the corporate communications network.
• Ensure Billing Accuracy: Ensure the utmost accuracy of all guest billings and city ledger transactions, actively preventing and resolving discrepancies. This includes managing daily, weekly, monthly, and annual data processing system functions as required for financial integrity.
• Deliver Guest Services: Perform a full range of guest service agent duties, including efficient check-in and check-out processes, operating the switchboard, handling reservations, managing wake-up calls, and courteously addressing all guest requests and inquiries to ensure overall guest satisfaction.
• Maintain Operational Oversight: Proactively monitor and keep management abreast of any unusual operational or financial events, as well as any deviations from established policies or procedures, ensuring adherence to Highgate Hotel Standards for safe and efficient operations.

The Must-Haves
• Background: Entry-Level. Requires a High School diploma or equivalent.
• Experience: Possesses at least one year of progressive experience within a hotel environment or a directly related field. Demonstrates required computer knowledge and skills, with the ability to input and update financial information accurately.
• Skills: Proficient in working with and understanding financial information, data, and fundamental arithmetic functions. Capable of effective verbal and written communication with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be adept at active listening, understanding, clarifying concerns, multitasking, and prioritizing departmental functions to meet strict deadlines.
• Bonus: Guest service experience is strongly preferred. Candidates should be willing to cross-train in other accounting or hotel-related areas, maintain confidentiality of information, and show initiative in anticipating both guest and operational needs.