Ops Support Specialist 5

Job Description

Banking Operations – Credit Bureau Dispute | Citigroup Inc.

The Tone:
This is a full-time, entry-level operations support role at Citigroup Inc., located in India (Haryana). This position is responsible for a wide range of essential operations support services, including record and documentation maintenance, storage and retrieval of records, account maintenance, imaging, and account opening. The role is critical for providing day-to-day support, acting as a key liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring alignment with Citi’s operational infrastructure and processes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – India(Haryana)
• Team: Operations Support within the Operations – Core Team
• Mission: Provide comprehensive daily operations support and act as a liaison to maintain Citi’s operational infrastructure.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Resolve: Resolve customer inquiries and supervise escalated issues to deliver efficient and effective customer service to Citi’s clients.
• Identify: Identify opportunities to offer value-added products and services while strictly adhering to governing laws and regulations.
• Communicate: Communicate daily with management on productivity, quality, and availability indicators, and facilitate approvals and resolutions for financial entries.
• Facilitate: Facilitate training based on staff needs and assist with answering questions within the Disputes department.
• Assess: Appropriately assess risk in business decisions, ensuring compliance with laws, policies, and ethical judgment to safeguard Citigroup and its clients.

The Must-Haves
• Background: This entry-level position requires a Bachelor’s degree or equivalent university experience. Candidates must demonstrate a comprehensive knowledge of the dispute process, coupled with an extensive understanding of various facets of the US Banking system, including collections, bankruptcy, Credit Dispute Operations, Credit Bureau processes, Fraud Process, Card Operations, Shared Services, Back Office Collections, and Chargeback.
• Experience: A minimum of 2-4 years of relevant experience is essential. This includes proven proficiency in Microsoft Office applications. The role demands the ability to work effectively unsupervised, applying strong problem-solving capabilities independently. Flexibility to work in rotational shifts and rotational week-offs is also required, along with an expectation to closely collaborate with US customers during North American (NAM) hours.
• Skills: Demonstrated analytical skills are critical for this role, alongside consistently clear and concise written and verbal communication abilities. Candidates must be proficient in mathematics and logical reasoning. Other relevant skills include expertise in Chargeback processes, Dispute Resolution, and Fraud Detection.
• Bonus: A Master’s degree is preferred for candidates seeking to further enhance their qualifications for this position.