Desktop Support and Executive Support – Executive Support

Job Description

Desktop Support / Executive Support, Associate – Enterprise Technology | Blackstone

The Tone:
This is a full-time, in-person role at Blackstone, the world’s largest alternative asset manager, focused on supporting the technology needs of the firm’s user community. Blackstone is dedicated to delivering compelling returns for its investors by strengthening the companies in which it invests, leveraging over $1.3 trillion in assets under management across diverse global investment strategies. As part of Blackstone Technology & Innovations (BXTI), this role is central to building the next generation of systems that manage risk, create efficiency, and improve transparency for both internal clients and Blackstone’s broad community of investors. This position is vital for ensuring all users have the best technology experience possible by proactively reducing bugs and outages, and continuously enhancing workflows with new solutions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $110000–$170000 yearly
• Team: Enterprise Technology, part of the Blackstone Technology & Innovations (BXTI) team
• Mission: Ensure users have the best technology experience possible by reducing issues, improving workflows, and introducing new solutions.
• Tech Stack: Windows 10, Office 365 suite, Zoom, Mac OSX, IOS, ServiceNow, Local Area Networks, Home Networks, VPNs

What You’ll Actually Do
• Provide Technical Support: Offer comprehensive on-site and remote technical support for a wide array of devices including computers, peripherals, iPhones, and iPads, encompassing troubleshooting, repair, and installation of hardware, software, and operating systems.
• Deliver Executive Service: Ensure a white-glove technology experience for the senior members of the company, addressing their specific technical needs with professionalism and efficiency.
• Lead Initiatives: Take ownership of projects and provide leadership to other team members, guiding them effectively to ensure the timely and successful completion of assigned tasks and intended results.
• Optimize User Experience: Proactively identify, track, and address problems or enhancements with the goal of continuously improving the overall technology experience for all users within the firm.
• Innovate Workflows: Research and identify new technologies or propose alternative methods to enhance existing workflows and introduce new solutions to the user community.

The Must-Haves
• Background: Associate-level professional with a major in Computer Science or another applicable technical degree.
• Experience: At least 10 years of experience providing technical support within the financial sector.
• Skills: Expertise in troubleshooting Zoom, Windows 10, Mac OSX, IOS, and the Office 365 suite; exceptionally strong analytical, problem-solving, and organizational skills; knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Bonus: A passion to learn and grow and bring value to the team; willingness to take initiative and to follow through on projects; experience working effectively with little direction; excellent interpersonal skills with experience interacting with personnel at all levels.