Hunter AE – New Business Acquisition

Job Description

Senior Enterprise Account Executive | Zendesk

The Tone:
This is a full-time role at Zendesk, located in Remote USA. Zendesk is on a mission to power exceptional service by building AI-driven, intelligent CX solutions. This role is crucial for creating and closing durable net-new business, turning priority prospects into customers through disciplined sales processes and value-based selling.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote USA
• Pay: $320000–$480000 yearly
• Mission: This person is responsible for creating and closing net-new business, turning priority prospects into customers for Zendesk’s AI-driven CX solutions.
• Tech Stack: CRM

What You’ll Actually Do
• Pipeline Management: Create and maintain sufficient qualified net-new pipeline to meet or exceed sales quota through targeted outbound and territory planning.
• Sales Process Execution: Lead a repeatable prospecting-to-close process, including discovery, qualification, business-case development, negotiation, and closure.
• Value Proposition Development: Translate customer business priorities and service challenges into a credible Zendesk platform and AI value proposition.
• Stakeholder Alignment: Build executive and multi-threaded alignment across business, technology, finance, and procurement within the buying committee.
• Commercial Ownership: Own the commercial strategy, deal progression, and negotiation within approved guardrails, protecting customer value.

The Must-Haves
• Background: Senior-level professional with a genuine new-business orientation and demonstrated capability in complex B2B SaaS sales.
• Experience: 8–12 years of related experience with repeated success closing large, complex net-new deals, including value-based discovery and commercial deal ownership.
• Skills: Targeted prospecting and demand creation, consultative discovery, executive and multi-threaded selling, commercial acumen, and CRM/forecast discipline.
• Bonus: Deeper fluency in Zendesk platform, AI, and service operations, coupled with the ability to shape customer problems and create demand.