Hunter AE – New Business Sales

Job Description

Senior Enterprise Account Executive | Zendesk

The Tone:
This is a full-time role at Zendesk, located in Remote – USA. Zendesk is building AI-driven, intelligent CX solutions rooted in the belief that every interaction is an opportunity for a meaningful human connection. This role is crucial for accelerating that mission by creating and closing durable net-new business, turning priority prospects into customers.

The TL;DR
• Role: Full Time
• Location: Remote – USA
• Pay: $320000–$480000 yearly
• Mission: Create and close durable net-new business, turning priority prospects into customers through disciplined selling.
• Tech Stack: CRM, Approved AI tools

What You’ll Actually Do
• Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes, and disciplined territory planning.
• Lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting, and close.
• Translate customer business priorities, service-operation challenges, and transformation goals into a credible Zendesk platform and AI value proposition.
• Build executive and multi-threaded alignment across business, technology, security, finance, procurement, and the economic buying committee.
• Own commercial strategy, deal progression, and negotiation within approved guardrails, protecting customer value and delivery credibility.

The Must-Haves
• Background: Senior-level professional with a genuine new-business orientation, demonstrating capability in complex B2B SaaS new-business selling, value-based discovery, and commercial deal ownership.
• Experience: Typically 8–12 years of related experience, including repeated success closing large, complex net-new deals with executive access, competitive strategy, and strong business-case construction.
• Skills:
• Targeted prospecting discipline and the ability to create qualified demand, not simply work inbound leads.
• Consultative discovery that uncovers business problems, urgency, stakeholders, decision criteria, and measurable outcomes before positioning product.
• Executive and multi-threaded selling expertise that earns trust with business, technical, financial, security, and procurement stakeholders.
• Commercial acumen to build ROI narratives, manage deal economics, negotiate thoughtfully, and qualify out when the fit is not credible.
• Strong CRM, forecast, and operating discipline, with the ability to inspect facts, surface risk early, and maintain mutual accountability.
• Bonus: Ability to shape the customer’s problem, create demand where none exists, and mobilize a buying committee without overselling; developable fluency in Zendesk platform, AI, and service operations.