Digital Transformation Delivery Lead

Job Description

Engagement Delivery Senior Manager (Project Management) | Salesforce

The Tone:
This is a full-time role at Salesforce, located in the UK. Salesforce is the #1 AI CRM, where humans collaborate with agents to drive customer success. This role is crucial for leading complex digital transformation projects for customers, from initial mobilization through to successful implementation, directly impacting customer success and fostering innovation within the company.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – UK

• Team: A delivery team working alongside programme leaders, solution architects, and customer executives.
• Mission: Lead complex digital transformation projects from mobilization through to successful implementation for Salesforce customers.
• Tech Stack: Salesforce implementations, enterprise cloud platforms, enterprise CRM, case management, customer service transformation programs.

What You’ll Actually Do
• Lead: Take ownership of large, strategic projects end to end, managing scope, schedule, budget, quality, and customer satisfaction across cross-functional teams and partners.
• Plan: Build and maintain integrated project plans, overseeing multiple workstreams, dependencies, and third-party suppliers using established project management methodologies.
• Engage: Act as the primary trusted delivery contact for customer leaders, conducting steering committees and producing executive reporting on project status and health.
• Manage: Handle risks, assumptions, issues, and dependencies, alongside project financials, forecasting, and change control processes.
• Coach: Develop delivery teams and facilitate the sharing of best practices across the broader delivery organization.

The Must-Haves
• Background: Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers. A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP), or AgilePM, or an equivalent certification, is required.
• Experience: Proven experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues, and dependencies, including the production of executive-level reporting. Demonstrated ability to engage and influence customer leadership and senior business stakeholders, including running steering committees.
• Skills: Expertise in project management methodologies and governance frameworks, financial forecasting and management, risk and issue management, change control, and executive-level stakeholder communication and engagement.
• Bonus: Experience delivering Salesforce implementations or other enterprise cloud platform transformations, alongside knowledge of enterprise CRM, case management, or customer service transformation programs. Prior experience in a client-facing consulting or delivery environment, including multi-supplier delivery, is advantageous, as is familiarity with agile and hybrid delivery models or a Scrum Master or Scaled Agile Framework (SAFe) certification.