Services Sales Support Specialist

Job Description

Services Sales Support Specialist | Ericsson

The Tone:
This is a full-time role at Ericsson, located in Plano, Texas. Ericsson’s Network Services Construction and Engineering organization provides essential telecommunications services including network construction, engineering, and deployment. This position is vital for supporting customer units across Market Area Americas by helping to shape customer-focused services opportunities and create commercially sound proposals for these critical network services.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Plano, Texas
• Team: Network Services Construction and Engineering organization
• Mission: Support Ericsson Customer Units by shaping customer-focused services opportunities and commercially sound proposals for network construction, engineering, deployment, and related telecommunications services.
• Tech Stack: Microsoft Office tools including Excel, PowerPoint, Word

What You’ll Actually Do
• Proposal Preparation: Assist in preparing RFx responses, customer proposals, statements of work, and various commercial documentation.
• Solution Development: Support the development of customer solutions specifically related to network construction, engineering, deployment, and managed services.
• Information Organization: Organize and thoroughly document technical, operational, financial, and commercial information to support the creation of business cases.
• Cross-Functional Collaboration: Collaborate with sales, solution architects, project delivery, sourcing, and finance teams throughout the opportunity development process.
• Opportunity Assessment: Contribute to scope development, pricing support, risk analysis, and delivery feasibility assessments for various projects.

The Must-Haves
• Background: Bachelor’s degree in business, engineering, telecommunications, IT, computer science, finance, or a closely related field.
• Experience: 2-5 years of experience in telecommunications, network services, technical sales support, or project coordination, with direct experience supporting customer-facing proposals, RFx responses, or commercial activities.
• Skills: Strong analytical, organizational, communication, and problem-solving skills, coupled with proficiency in Microsoft Office tools.
• Bonus: Familiarity with RFx processes, pricing methodologies, or services business development is a plus, as is an understanding of telecommunications technologies (RAN, transport, indoor cellular, or network operations), and an eagerness to learn, adapt, and develop skills for an AI-enabled future.