Technical Account Manager (TAM)

Job Description

Technical Account Manager, Google Cloud Consulting | Google

The Tone:
This is a full-time role at Google. Google Cloud empowers organizations to digitally transform their business and industry by delivering enterprise-grade solutions. These solutions leverage Google’s cutting-edge technology and provide tools that help developers build more sustainably. Customers across over 200 countries rely on Google Cloud as a trusted partner to foster growth and solve critical business problems. As a Technical Account Manager, you will use your customer-facing skills and technical acumen to guide customers through their Cloud transformation journey, ensuring successful adoption of Google Cloud products and driving their success.

The TL;DR
• Role: Full Time
• Mission: Help customers successfully adopt Google Cloud products by guiding them through their strategic and technical Cloud transformation journey and managing the delivery of Professional Services engagements.
• Tech Stack: Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome; understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks

What You’ll Actually Do
• Accelerate Adoption: Lead the implementation journey to accelerate customer adoption of Google Cloud, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for Customers: Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple workstreams and teams to maintain customer momentum.
• Develop Relationships: Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps, leading quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for Events: Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments and guiding issues/escalations to resolution.
• Develop Best Practices: Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

The Must-Haves
• Background: Bachelor’s degree or equivalent practical experience, demonstrating a foundation in managing technical implementation or transformation programs.
• Experience: 5 years of experience working with executive stakeholders, managing technical implementation or transformation programs. Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
• Skills: Excellent communication, presentation, problem-solving, and management skills. Demonstrated customer-facing capabilities and technical acumen.
• Bonus: 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs; experience in application/workload migration to public cloud providers; experience collaborating across business units internally and at large enterprises; experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions; understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.