Director of BT Change Enablement and User Experience (UX)

Job Description

Director, Change Enablement & UX (Business Technology) | Workday

The Tone:
This is a full-time leadership role at Workday, primarily located in Pleasanton, California, with additional US locations. Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work. This role is crucial for unifying change enablement and user experience into a single, cohesive function, ensuring every technology investment is delivered through the lens of the end-to-end Workmate experience, from communication and adoption to intuitive tool use.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Pleasanton, California, USA (additional US locations available)
• Pay: $175000–$310900 yearly
• Team: Business Technology (BT)
• Mission: Lead the strategy and execution of change management and user experience practices across technology initiatives to enhance the Workmate experience and drive successful adoption.
• Tech Stack: ERP, HCM, CRM systems, Workday or other major enterprise platforms

What You’ll Actually Do
• Unified Leadership: Lead change enablement and user experience as one integrated function, ensuring consistent strategy, governance, and prioritization across both disciplines.
• Workmate Experience Ownership: Own the end-to-end Workmate experience perspective for all major BT-led technology programs, treating adoption readiness and usability as two sides of the same outcome.
• Change Enablement Strategy: Partner with program and project leaders to assess change impacts, build stakeholder readiness plans, and drive adoption across the organization.
• User Experience Vision: Set the vision and standards for user experience (UX) across internal business technology platforms and tools, anchored in a holistic view of the Workmate journey.
• Team & Stakeholder Management: Build, mentor, and lead a combined team of change management and UX professionals, serving as a trusted advisor to senior BT and business leadership on strategy and risk.

The Must-Haves
• Background: Bachelor’s degree in Business, Organizational Development, HR, Design, or a related field. This is a Director-level role focusing on change management, organizational effectiveness, or user experience.
• Experience: 10+ years in change management, organizational effectiveness, or user experience, with at least 5 years in a leadership role. Demonstrated ability to unify traditionally separate disciplines into a cohesive, outcomes-driven function.
• Skills: Excellent executive communication, stakeholder management, and influencing skills; experience building and leading high-performing teams; strong understanding of UX principles, design thinking, and human-centered design methodologies.
• Bonus: Change management certification (e.g., Prosci, ACMP); experience with Workday or other major enterprise platforms; background in Business Technology, IT, or a shared services/enterprise technology organization; experience establishing a Center of Excellence for change management or UX; familiarity with the Workmate experience ecosystem.