Consultant – Customer Strategy & Platforms

Job Description

2027 Platforms & Customer Strategy Consultant | West Monroe

The Tone:
This is an entry-level Consultant role at West Monroe, located in one of the company’s offices with a hybrid work model. West Monroe is a global business and technology consulting firm that creates measurable value for clients by delivering real-world solutions. This role is crucial for helping clients improve customer and employee experiences through strategic business process design and technology enablement, ensuring lasting impact.

The TL;DR
• Role: Early Career
• Location: Hybrid – Assigned Office Location (within 50 miles)
• Team: Customer Strategy & Platforms team within the Technology & Experience (TechEx) Practice
• Mission: Help clients transform marketing, sales, and customer service functions by improving customer and employee experience through strategy, process design, and technology enablement.
• Tech Stack: Salesforce, ServiceNow, NetSuite, NiCE, Genesys, AI tools, generative AI, automation tools, data models

What You’ll Actually Do
• Client Solution Development: Develop and deliver integrated business and technology solutions aimed at improving customer experience and performance across marketing, sales, commerce, and customer service functions.
• Strategic Data Analysis: Conduct customer, market, operational, and data analysis to uncover trends, identify pain points, and generate insights that inform and support strategic recommendations.
• Customer Experience Design: Engage with client stakeholders to understand needs, define business outcomes, and collaboratively design future-state processes and customer journeys, including defining KPIs and capabilities.
• Platform Configuration & Implementation: Translate business requirements into technical solutions by performing configuration and development on platforms like Salesforce and ServiceNow, supporting testing and deployment activities.
• AI-Driven Transformation: Leverage AI tools and technologies, including generative AI and automation, to accelerate analysis, enhance insights, and support data-driven recommendations for clients, ensuring quality outputs.

The Must-Haves
• Background: Entry-Level Consultant. Must be pursuing a Bachelor’s degree with an expected graduation date between December 2026 and August 2027, maintaining a minimum cumulative GPA of 3.0. Legal authorization to work in the U.S. without future sponsorship is required.
• Experience: Demonstrated experience integrating AI tools, such as ChatGPT, into daily workflows for enhanced productivity and insight generation, alongside a strong ability to critically assess outputs for accuracy and bias. Evidence of leadership through academic achievement, extracurricular activities, or previous work experience is also essential.
• Skills: Possesses sharp analytical thinking for complex problem-solving, effective written and verbal communication skills, a collaborative mindset, and strong organizational abilities to manage priorities in dynamic environments. Exhibits curiosity about emerging technologies, particularly AI, and a passion for continuous learning and innovation.
• Bonus: Preferred majors include Accounting, Business Administration, Business Analytics, Economics, Finance, Industrial & Systems Engineering, Information Systems, and Marketing.