ServiceNow Configuration Management Database (CMDB) Product Owner – CMDB Product Owner

Job Description

Servicenow Configuration Management Database Product Owner | Western & Southern Financial Group

The Tone:
This is a full-time role at Western & Southern Financial Group, located in an office setting in Ohio, USA. Western & Southern Financial Group is a financial services company where this role is crucial for enhancing the effectiveness of the ServiceNow platform. The role ensures the Configuration Management Database (CMDB) and its related capabilities accurately support critical business and technology needs. This position drives data quality, establishes governance, and promotes continuous improvement across the organization’s IT infrastructure.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Ohio, USA

• Team: Technology Services Platform team
• Mission: Owns CMDB priorities, roadmap execution, data quality, and continuous improvement to effectively support business and technology needs.
• Tech Stack: ServiceNow CMDB, CSDM, Discovery, Service Mapping, Service Graph Connectors, ITIL, Agile

What You’ll Actually Do
• Functional Leadership: Serve as the functional lead and subject matter expert for ServiceNow CMDB, CSDM, Discovery, Service Mapping, Service Graph Connectors, and all related CMDB integrations.
• Strategic Roadmap & Backlog Management: Own and maintain the CMDB product roadmap, maturity plan, and backlog, prioritizing capabilities and enhancements based on business value, risk, stakeholder needs, and platform direction.
• Governance & Data Quality: Define CMDB governance practices and data standards within established enterprise platform frameworks, including data ownership, class design, lifecycle management, relationships, certification, security, and compliance.
• Performance Monitoring & Improvement: Monitor CMDB performance measures, health metrics, dashboards, and reporting; identify gaps and coordinate corrective and preventive actions with accountable data owners and support teams through resolution.
• Requirements & Solution Validation: Translate business and stakeholder needs into prioritized requirements, user stories, and acceptance criteria, providing functional direction and validating delivered solutions while partnering with the ServiceNow engineering team.

The Must-Haves
• Background: Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field. This role is a functional lead, indicating a senior level of expertise.
• Experience: Demonstrated experience leading product, process, or service ownership, including roadmap planning, requirements prioritization, backlog management, and stakeholder alignment. Requires demonstrated experience establishing or administering data governance, ownership, standards, controls, metrics, or data quality improvement practices in an enterprise environment.
• Skills: Strong understanding of ITIL principles, digital service management, workflow automation, and platform lifecycle governance. Demonstrated knowledge of Agile product ownership and data governance principles, including roadmap and backlog management, requirements definition, prioritization, data ownership, quality, standards, and controls.
• Bonus: Proficiency with ServiceNow CMDB and related capabilities, including CSDM, Discovery, Service Graph Connectors, and Service Mapping in an enterprise environment. ITIL 4 Certification and ServiceNow Micro-Certifications for Configure the CMDB and CMDB Health are preferred. Knowledge of the financial or insurance services industry is also a plus.