Partner Operations Manager – Creator Success Operations

Job Description

YouTube Partner Operations Manager (Multiple Languages) | Google

The Tone:
This is a full-time role at Google, located in London, England, United Kingdom. YouTube is dedicated to giving everyone a voice, sharing stories, and building community through cutting-edge technology and boundless creativity. This role is crucial for delivering an exceptional experience for YouTube’s valued partners and creators by resolving complex issues, providing platform education, and advocating for their needs.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person London, England, United Kingdom

• Team: Creator Success Operations team, comprising Partner Operations and High Touch Support.
• Mission: Deliver an exceptional experience for YouTube partners and creators by resolving complex issues, providing platform education, facilitating channel growth, and advocating for product solutions.

What You’ll Actually Do
• Support: Deliver high-touch operational support via email, troubleshooting complex technical issues to help YouTube partners optimize platform performance.
• Collaborate: Partner with internal teams, Partner Managers, and Partner Engineers to conduct account deep-dives, share actionable insights, and accelerate partner growth.
• Improve: Drive operational scalability by conducting root cause analyses, eliminating workflow bottlenecks, and improving team-wide process efficiency.
• Analyze: Analyze quantitative and qualitative metrics to evaluate partner health, identify recurring trends, and guide strategic operational decisions.
• Expertise: Develop deep YouTube product expertise, partnering with Product and Engineering teams to resolve technical bugs, document case studies, and reduce consult volumes.

The Must-Haves
• Background: Bachelor’s degree in a technical or business field, a related discipline, or equivalent practical experience. This is a Manager-level position.
• Experience: 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues. Additionally, 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
• Skills: Fluent communication in English, Arabic, French, and Spanish to support client relationship management in the region; ability to troubleshoot technical issues; strong project management skills.
• Bonus: Proven track record of navigating ambiguity and managing time-sensitive priorities with minimal guidance; strong ability to articulate complex topics clearly to stakeholders; demonstrated ability to synthesize technical data, diagnose root causes, and recommend impactful product and process improvements; demonstrated history of proactive problem-solving, driving innovation, and scaling operational initiatives; high attention to detail and independent execution; strong aptitude for rapidly understanding complex digital products, system logic, and underlying architectures.