Multinational Service Specialist

Job Description

Customer Service Executive | Zurich Insurance Group

The Tone:
This is a full-time hybrid role at Zurich Insurance Group, located in Spain. Zurich specializes in providing insurance services globally, and this role is crucial for developing technical knowledge and collaborating with a global network of colleagues to deliver reliable multinational policy services to customers worldwide. The company is deeply committed to social responsibility, acting as “Change Activists” by focusing efforts on helping youths at risk of social marginalization and actively fighting climate change through reforestation initiatives in areas like Madrid and Doñana Forest. Zurich also highly values diversity and inclusion, believing that a diverse team makes a significant difference. They emphasize capability over disability, celebrate gender diversity with 50% of high-responsibility positions held by women, and foster an environment where everyone is welcome to be themselves.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Spain
• Team: Multinational service center team
• Mission: Support stakeholders across the global Zurich network to ensure accurate policy delivery and high-quality multinational servicing for customers.
• Tech Stack: Microsoft Office 365, data analysis tools, reporting tools, workflow systems

What You’ll Actually Do
• Coordination: Coordinate between teams to ensure information completeness for issuing multinational policies across the network of over 200 territories.
• Communication: Act as the primary point of contact for global underwriting and servicing teams, ensuring timely and accurate communication regarding policy matters.
• Document Preparation: Prepare policy wording documents tailored for sophisticated customer needs across various lines of business.
• Data Management: Maintain multinational data in core global systems, ensuring all information remains accurate and easily accessible.
• Process Improvement: Contribute to process improvement and transformation initiatives by sharing observations, testing changes, and suggesting practical enhancements.

The Must-Haves
• Background: A degree in Economics, Law, Business, or a related field, or demonstrated relevant experience in the insurance industry, coupled with an understanding of insurance operations.
• Experience: An interest in multinational insurance and a willingness to develop knowledge of multinational programs, customer needs, and servicing operations, demonstrating a strong sense of ownership for assigned activities.
• Skills: Required fluency in English, clear written and verbal communication skills for professional information sharing, strong attention to detail and commitment to data quality, good organizational and time-management abilities to prioritize tasks and meet deadlines, a collaborative approach for working across teams and countries, and a problem-solving mindset with curiosity and adaptability for learning new processes, products, and systems.
• Bonus: Previous experience in multinational insurance, servicing, or underwriting; previous market-facing or customer-facing experience; comfort working in an international and culturally diverse environment; familiarity with data analysis, reporting tools, or workflow systems; good working knowledge of Microsoft Office 365; and fluency in Spanish.