Specialist – Multi Modal Solutions – Global Service Centre – Multi Modal Operations

Job Description

Specialist – Multi Modal Solutions – Global Service Centre | DP World

The Tone:
This is a full-time role at DP World, located in Ghansoli, Navi Mumbai, Maharashtra, India. DP World exists to make global trade flow better, transforming supply chains and integrating its businesses to create more efficient end-to-end solutions. The Global Service Centre acts as a key enabler of this growth by delivering standardization, process excellence, and automation across various functional areas. This role is crucial for supporting the end-to-end execution, governance, and continuous improvement of backoffice operations within Multi Modal Solutions, directly contributing to DP World’s business transformation.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Navi Mumbai, Maharashtra, India

• Team: Reports to Assistant Manager / Manager – Operations
• Mission: Supports end-to-end execution, governance, and continuous improvement across backoffice and transactional processes for the Trailers & Intermodal business within Multi Modal Solutions.
• Tech Stack: TMS, billing/ERP platforms, EDI transactions, reporting/BI tools, Microsoft Office applications (particularly Excel)

What You’ll Actually Do
• Execute: Support the end-to-end execution of order-to-cash / booking-to-invoice backoffice activities.
• Monitor: Track backoffice operational performance against agreed KPIs and SLAs, including invoice accuracy and processing cycle time.
• Resolve: Manage internal escalations related to billing discrepancies, data mismatches, and processing delays, driving timely resolution.
• Ensure: Maintain compliance with established SOPs, governance frameworks, data privacy, and operational controls for backoffice transactions.
• Improve: Participate in automation, digitization, and process improvement initiatives, such as RPA and TMS/billing system upgrades.

The Must-Haves
• Background: Bachelor’s Degree in any discipline. Possesses core domain knowledge in Trucking, Intermodal/Drayage, Trailer Operations backoffice, or Transportation/Logistics transactional support.
• Experience: 6–8 years direct experience in transportation/logistics backoffice operations, billing, order management, or transactional support functions, ideally within a GSC/shared services environment.
• Skills: Strong analytical, decision-making, and problem-solving capabilities, excellent written communication, internal stakeholder management, and advanced knowledge of Microsoft Excel.
• Bonus: Professional certifications in Transportation, Logistics, Supply Chain, Finance/Accounting, Lean, Six Sigma, or Process Excellence. Flexibility to work rotational shifts, including night shifts, to align with global business hours.