Vice President, General Insurance Product Manager

Job Description

Vice President, General Insurance Product Manager | DBS Group Holdings

The Tone:
This is a full-time role at DBS Group Holdings, located in DBS Asia Central, Singapore. DBS Group Holdings is a leading financial services group focused on providing comprehensive banking and financial products, including general insurance. This role is crucial for driving the performance, governance, and strategic evolution of general insurance products distributed through bancassurance advisory channels, directly impacting business objectives and customer satisfaction.

The TL;DR
• Role: Full Time
• Type: Regular
• Location: In-person Singapore
• Mission: To ensure robust business performance, strong governance, and exceptional customer experience for general insurance products within bancassurance advisory channels.
• Tech Stack: Microsoft Excel, PowerPoint, Word

What You’ll Actually Do
• Business Performance: Lead the preparation of comprehensive business updates for senior management forums, including performance decks, forecasts, and essential materials for country and regional governance platforms, while overseeing performance tracking across telesales, branch, lead generation, and mortgage fire portfolios.
• Stakeholder Engagement: Partner effectively with channel leads, product teams, and insurer counterparts to align on business priorities, validate reporting inputs, and ensure timely delivery of leadership updates, fostering strong working relationships across diverse business, platform, operations, technology, analytics, and compliance teams.
• Governance & Oversight: Support critical governance, risk, and control activities, including internal reviews, audits, annual partner assessments, policy reviews, and operating procedure documentation, providing oversight for operational governance matters like onboarding controls, access governance, and compliance.
• Customer Advocacy: Own the end-to-end oversight of customer complaints across all channels, conducting thorough investigations, coordinating with relevant stakeholders, preparing clear responses, and tracking resolutions, with particular care for escalations involving regulators or sensitive customer matters.
• Strategic Implementation: Drive strategic and operational initiatives across sales and servicing channels, encompassing product launches, process changes, customer journey improvements, securing governance clearances, and ensuring diligent implementation follow-through, while also identifying opportunities to simplify and strengthen business processes.

The Must-Haves
• Background: A Bachelor’s degree in business, finance, insurance, economics, or a related discipline. This role is for a Vice President-level professional with strong experience in business management within the bancassurance, insurance, or broader financial services industry.
• Experience: Proven ability to manage senior management reporting and effectively present business insights. Demonstrated experience handling and building strong working relationships with stakeholders across multiple internal teams, including external partners.
• Skills: Strong analytical skills, with the ability to connect data, business context, and execution priorities. Confident communicator with strong writing skills. A hands-on, organized team player possessing good organizational and interpersonal skills, comfortable managing multiple priorities at a fast pace. Proficiency in Microsoft Excel, PowerPoint, and Word is required.