Meltwater Client Onboarding & Implementation Specialist

Job Description

Client Onboarding & Implementation Specialist (Arabic speaking) | Meltwater

The Tone:
This is a full-time Client Onboarding & Implementation Specialist role at Meltwater, located in Cape Town, South Africa, with a hybrid work schedule. Meltwater builds best-in-class technology that empowers 27,000 customers globally to make better business decisions through data. This role is crucial for facilitating a seamless onboarding experience for new clients, ensuring their swift adoption of key features. By providing customized training and precise solution configuration, this specialist ensures clients align with their objectives and make a meaningful impact within a community that values contribution.

The TL;DR
• Role: Full Time
• Type: Hybrid – Cape Town, South Africa
• Team: Reports to the Regional Onboarding & Adoption Manager
• Mission: Facilitate a seamless client onboarding experience, ensuring swift adoption of key features and alignment with client objectives.
• Tech Stack: Meltwater’s SaaS platforms, Boolean logic queries, analytics

What You’ll Actually Do
• Collaborate: Seamlessly work with internal teams including Client Acquisition, Client Success, and Product to deliver tailored client experiences.
• Implement: Lead and manage client implementations, initiating relationships within the first 30 to 60 days, and establishing expertise across Meltwater’s platforms.
• Configure: Assist in setting up the application to meet client outcomes effectively and construct complex Boolean logic queries for insightful data extraction.
• Report: Develop and set up customized reports and dashboards tailored to individual client parameters for campaign impact assessment.
• Train: Conduct both online and in-person training sessions to facilitate platform proficiency among clients, while coordinating project tasks and managing timelines.

The Must-Haves
• Background: A Bachelor’s degree or higher with relevant experience in a client-facing role within software implementation, support, or client management.
• Experience: A minimum of 2 years in client-facing software implementation, support, or client management.
• Skills: Excellent written and verbal communication skills in English and Arabic, strong executive presence with empathy for customer needs, and robust problem-solving, organizational, and presentation abilities.
• Bonus: Deep understanding of media, news, and current affairs; fluency or business proficiency in Dutch, German, French, or Spanish.