Meltwater Client Onboarding & Implementation Specialist

Job Description

Client Onboarding & Implementation Specialist (German speaking) | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Cape Town, South Africa, with a hybrid work schedule. Meltwater develops best-in-class technology that empowers 27,000 customers globally to make informed business decisions using data. This role is crucial for ensuring new clients successfully adopt Meltwater’s SaaS platforms, providing a seamless onboarding experience, and driving swift feature adoption to align with client objectives. It directly impacts client satisfaction and contributes to long-term success.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Cape Town, South Africa

• Team: Reporting to the Regional Onboarding & Adoption Manager.
• Mission: Facilitate a seamless onboarding experience and ensure swift adoption of key Meltwater features for new clients.
• Tech Stack: Meltwater’s SaaS platforms, Boolean logic queries

What You’ll Actually Do
• Collaborate: Seamlessly work with internal teams such as Client Acquisition, Client Success, and Product to provide a tailored and flawless onboarding experience for new accounts.
• Implement: Lead and manage client implementations, initiating and nurturing relationships within the first 30 to 60 days to ensure smooth transitions and swift feature adoption.
• Configure: Establish yourself as a trusted advisor, assisting clients in configuring the application, constructing complex Boolean logic queries, and developing customized reports and dashboards to meet their desired outcomes.
• Train: Conduct comprehensive online and in-person training sessions to facilitate platform proficiency, driving client engagement and fostering enthusiasm for Meltwater’s SaaS platforms.
• Manage: Coordinate project tasks, manage timelines, maintain project plans, and effectively communicate status with internal and external teams while documenting interactions to ensure overall project success and client satisfaction.

The Must-Haves
• Background: Bachelor’s degree or higher; a minimum of 2 years of relevant experience in a client-facing role within software implementation, support, or client management.
• Experience: Minimum of 2 years of client-facing experience; demonstrated proficiency in crafting complex Boolean queries for data analysis and extraction.
• Skills: Excellent written and verbal communication skills in English and German, coupled with a strong executive presence to convey ideas and build rapport effectively; strong problem-solving and organizational abilities, including prioritization, scheduling, and time management for project coordination; demonstrated proficiency in presentation skills, adept at facilitating online meetings and delivering comprehensive training sessions to diverse client teams; a customer-centric mindset with empathy and business acumen, allowing for rapid relationship development and understanding diverse departmental and industry requirements.
• Bonus: Fluency or business proficiency in Arabic, Dutch, French, or Spanish; a deep understanding of and passion for media, news, and current affairs.