Team Lead Content Operations

Job Description

Team Lead Content Operations | Wolters Kluwer

The Tone:
This is a leadership role at Wolters Kluwer, located in Deventer, Overijssel, Netherlands, with a hybrid work environment including a fixed team day in Deventer. Wolters Kluwer is a global leader in professional information services, providing essential content, tools, and software solutions to professionals in legal, tax, business, financial, audit, risk, compliance, and healthcare sectors. This position is crucial for ensuring that high-quality legal and tax content is published efficiently and reliably for professionals in the Netherlands, optimizing the content publication chain.

The TL;DR
• Role: Full Time
• Location: Hybrid – Deventer, Overijssel, Netherlands

• Team: Leads a team of content and production professionals within Content Operations.
• Mission: Ensure timely, accurate, and seamless publication of legal and tax content across digital platforms and print products.

What You’ll Actually Do
• Leadership: Provide daily leadership to a team of content and production professionals.
• Coaching: Coach team members on their development, performance, and collaboration.
• Operations Management: Drive planning, capacity management, quality assurance, lead times, and cost control.
• Performance Improvement: Monitor Key Performance Indicators (KPIs) and translate insights into concrete improvement actions.
• Stakeholder Relations: Maintain strong collaboration with external suppliers, ensure agreements are met, and serve as the primary contact for operational questions and escalations.
• Process Optimization: Guide process improvements and support the implementation of new working methods and technological developments.

The Must-Haves
• Background: Higher vocational education (HBO) work and thinking level, with a focus on leading operational teams within content or production environments.
• Experience: Minimum 5 years of experience in a leadership role, including managing operational processes and teams, KPI steering, capacity planning, performance management, and demonstrable experience with process improvement and change management.
• Skills: Strong stakeholder management abilities, affinity with digitalization, technology, and AI developments.
• Bonus: Experience within media, publishing, or content management, and an affinity with legal or tax content.