Data Operations Professional – Customer Data Operations

Job Description

Data Operations Professional | ING

The Tone:
This is a role at ING, where banking aims to help people focus on what matters most, making financial services simpler and more accessible. As a Data Operations Professional, you will be crucial in ensuring the quality, accuracy, and integrity of vital customer, product, transaction, and agreement data across global banking platforms. This position is ideal for individuals who are curious, detail-oriented, and keen to build a career in financial markets and operations within a collaborative and energetic culture.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Philippines

• Team: Customer Data Operations, part of ING’s Data Operations function within the COO domain.
• Mission: Support the maintenance and governance of core banking data that powers ING’s financial markets and client operations.
• Tech Stack: Bloomberg, Refinitiv, Calypso, Murex, Sophis, Summit, OMGEO, Power BI, Power Automate, Alteryx, VBA, Microsoft Office applications (Excel).

What You’ll Actually Do
• Data Management: Support client onboarding, offboarding, and customer data maintenance across multiple platforms.
• Transaction Configuration: Configure and maintain settlement instructions for cash and securities transactions.
• Reference Data Setup: Set up and maintain traded instruments and product reference data, including FX rates, market indices, calendars, and account configurations.
• Operational Monitoring: Perform pricing maintenance, sanctions monitoring, and exception management activities.
• Process Improvement: Contribute to data quality, governance, and process improvement initiatives, collaborating with stakeholders across Operations, Risk, Compliance, and Technology teams.

The Must-Haves
• Background: Bachelor’s degree or equivalent qualification; basic understanding of financial markets and banking operations.
• Experience: At least 1 year of experience within banking, financial services, or capital markets.
• Skills: Proficiency in Microsoft Office applications, particularly Excel; strong written and verbal communication skills; ability to manage priorities in a fast-paced environment; comfortable working independently while collaborating with cross-functional teams; adaptability and willingness to work in an agile environment.
• Bonus: Knowledge of trade lifecycle, client lifecycle, or data operations processes; exposure to securities, foreign exchange, money markets, derivatives, or collateral management; experience with Bloomberg, Refinitiv, Calypso, Murex, Sophis, Summit, or OMGEO; knowledge of Power BI, Power Automate, Alteryx, VBA, or similar automation tools; Lean Six Sigma certification; CISI certification.