Workforce Absence Operations Manager

Job Description

Workforce Absence Operations Manager | Sedgwick

The Tone:
This is a full-time, hybrid role at Sedgwick, located near one of our centers of excellence such as Chicago, Illinois. Sedgwick helps people around the world navigate unexpected challenges by delivering compassionate and expert care. This role is crucial for ensuring the smooth operation and high-quality delivery of workforce absence services, contributing directly to client satisfaction and operational excellence. You will be an integral part of a caring culture that values growth, work-life balance, and making a meaningful impact.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Hybrid – Chicago, Illinois
• Pay: $71329–$85000 USD Annual
• Team: Manages a team of less than 25 colleagues
• Mission: Ensures the effective and compliant operation of workforce absence services, delivering consistent quality and managing team performance and financial objectives.
• Tech Stack: Microsoft Office products

What You’ll Actually Do
• Quality Oversight: Oversee the internal quality review process and provide monthly reports on findings.
• Compliance Assurance: Ensure strict adherence to client internal controls, audit requirements, and all service agreement stipulations.
• Strategic Planning: Establish comprehensive business plans complete with goals and objectives for assigned clients.
• Policy Enforcement: Ensure that claims management policies and procedures are consistently followed to meet service standards, state statutes, disability plan documents, industry best practices, and client service requirements.
• Personnel Management: Administer company personnel policies, including interviewing, hiring, establishing performance development plans, conducting performance discussions, and providing support and motivation to colleagues.

The Must-Haves
• Background: Managerial level with core domain knowledge in claims management.
• Experience: Eight (8) years of claims management experience or an equivalent combination of education and experience, including two (2) years in a supervisory role.
• Skills: Excellent oral and written communication, strong leadership and motivational abilities, analytical and interpretive skills, excellent organizational capabilities, and strong interpersonal and negotiation skills.
• Bonus: Bachelor’s degree from an accredited college or university, required licenses, and professional certifications appropriate to the line of business.