Client Success Manager (CSM) – Public Sector

Job Description

Client Success Manager – Public Sector, JAPAN | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Tokyo, Japan. Meltwater empowers its 27,000 customers worldwide to make better business decisions through data using best-in-class technology. This role is crucial as the primary relationship owner for Meltwater’s largest government accounts in Japan, guiding them to derive measurable value from their investment. Success requires genuine fluency in the Japanese political landscape and national policy issues, engaging stakeholders from working-level officials to executive leadership.

The TL;DR
• Role: Full Time
• Location: Tokyo, Japan
• Team: Post-sale lifecycle team, partnering closely with Named Account Executives.
• Mission: Act as a trusted advisor who deeply understands each customer’s mission, strategic priorities, and organizational structure, and who guides them toward measurable value from their Meltwater investment.

What You’ll Actually Do
• Relationship Ownership: Serve as the central point of contact and primary relationship owner for Meltwater’s Japanese government customers.
• Stakeholder Engagement: Build and maintain trusted, senior-level relationships with key government stakeholders, serving as a strategic advisor.
• Value Delivery: Develop and maintain comprehensive joint impact plans for top accounts, ensuring ongoing alignment and value delivery.
• Business Reviews: Conduct regular, insightful customer business reviews, including at customer HQ offices in Tokyo, to foster transparency and mutual success.
• Retention and Growth: Identify renewal risk and retention challenges early, partnering with internal teams to secure successful renewals and support expansion opportunities.

The Must-Haves
• Background: A Bachelor’s degree or higher is preferred, with experience or deep familiarity with governmental organizations.
• Experience: 3+ years of professional experience in Customer Success, Account Management, Management Consulting, Business Development, or another client-facing discipline, ideally including SaaS.
• Skills: Strong understanding of the Japanese political landscape and national policy issues; demonstrated ability to communicate, present, and influence credibly at all organizational levels; proven experience managing complex, multi-divisional client portfolios; excellent written and verbal communication skills in Japanese and English.
• Bonus: Industry expertise in media monitoring, SaaS, PR, or Marketing; prior Project Management experience.