Candidate
Employer
Learning Administration Assistant
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Job Description
Training Services Coordination and Logistics Associate III | Conduent
The Tone:
This is a remote role at Conduent, a company dedicated to delivering essential business process services and solutions to clients worldwide. This position is vital for supporting client learning and data management needs, ensuring the smooth administration of training programs. The role focuses on accurate data management, process adherence, and effective issue resolution to uphold service level agreements. Please note, this role requires willingness to work night shifts to support ET hours and on Malaysia Public Holidays.
The TL;DR
• Role: Full Time
• Location: Remote
• Mission: Owns the accurate administration and coordination of client learning services and data management.
• Tech Stack: SuccessFactors, ServiceNow, Microsoft Office suite
What You’ll Actually Do
• Provide learning administrative services to support client learning and data management needs.
• Perform accurate data entry related to learning administration.
• Enter training data into the learning management system (SuccessFactors) and manage requests using the request management system (ServiceNow).
• Ensure client standard operating procedures, processes, and service level agreements are consistently maintained.
• Identify, troubleshoot, and escalate discrepancies and issues to the Manager for resolution.
The Must-Haves
• Background: Entry level for a Bachelor’s degree or 2 years of successful working experience in a learning organization.
• Experience: 2 years of successful working experience in a learning organization or customer service; demonstrated experience with Microsoft Office suite.
• Skills: Demonstrated attention to detail, strong quality focus, and well organized; successful prioritization of work requirements and multitasking; analytical and problem-solving skills; client focus to build and maintain professional working relationships; ability to remain flexible and adaptable to constant change; effective oral and written communication skills with clients, leadership, and team members.
• Bonus: Knowledge of and experience with learning management systems (LMS); experience in training administration.
