Sales Leader – Account Management, Emerging Markets

Job Description

Manager, Emerging Account Management | MaintainX

The Tone:
This is a leadership role at MaintainX, focused on the Account Management team. MaintainX is a leading mobile-first work execution platform that helps industrial and frontline teams cut unplanned downtime and run better operations. Recently acquired by Autodesk, the company is central to Autodesk’s strategy of unifying design, make, and operate into one continuous lifecycle. This position plays a critical part in ensuring the success of Emerging Market Account Managers, directly contributing to the company’s revenue goals and operational excellence.

The TL;DR
• Role: Full Time
• Location: Remote – Montreal, Toronto, Canada
• Team: Account Management team, managing Emerging Market Account Managers
• Mission: Ensure the success of Account Managers by providing coaching, mentorship, and guidance to help them meet and exceed individual and team goals.

What You’ll Actually Do
• Manage Operations: Oversee the team’s daily operations, creating and implementing processes to ensure efficiency, meet deadlines, and proactively remove obstacles.
• Develop People: Handle all people management tasks for direct reports, including hiring, onboarding, offboarding, career development, and performance management.
• Coach and Mentor: Provide consistent coaching through 1-1s, pipeline reviews, and direct involvement in customer calls, identifying training and skill development opportunities.
• Forecast Accurately: Ensure sales forecasting is precise and implement measures to accurately report on the future pipeline for the team.
• Drive Revenue: Implement strategic processes and expand the outbound sales program to help the team achieve their revenue targets.

The Must-Haves
• Background: Managerial level with a track record of success in sales leadership within a SaaS or B2B organization, and a passion for coaching, motivating, and mentoring others.
• Experience: 3+ years leading Account Management teams, including recruiting, hiring, and developing talented and driven individuals.
• Skills: Analytical thinking with the ability to turn metrics into decisions and present data impactfully; proficiency in identifying and recommending improvements in process, efficiency, and productivity; deep care for rep success, including celebrating wins and progress; daily verbal and written communication in English.
• Bonus: Experience in a fast-growth environment; experience in sales within the CMMS industry or a B2B SaaS startup.