Senior Specialist, Functional Communications

Job Description

Sr. Specialist, Functional Communications | Charles Schwab

The Tone:
This is a full-time role at Charles Schwab, with a hybrid work approach. Charles Schwab works to evolve the finance industry, driven by employee engagement and effective internal communications. This role contributes to creating clear, engaging messages that inform and inspire employees. The team values putting audiences first and believes effective communication builds trust and empowers individuals.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid

• Team: Functional Communications within Corporate Affairs
• Mission: Create strategic internal communications that inform, engage, and inspire employees to drive business alignment and organizational effectiveness.
• Tech Stack: Socialive

What You’ll Actually Do
• Communication Creation: Create clear, engaging communications across written, digital, live, and virtual channels that support employee engagement and business objectives.
• Stakeholder Collaboration: Collaborate with colleagues across the business and Corporate Affairs to understand communication needs and deliver effective, audience-focused solutions.
• Effectiveness Evaluation: Use metrics and audience insights to evaluate communication effectiveness and identify improvement opportunities.
• Process Improvement: Identify ways to streamline processes and improve team effectiveness, including exploring the use of AI-enabled tools.
• Resource Management: Maintain editorial calendars, project documentation, and shared resources to support successful communication execution.

The Must-Haves
• Background: Bachelor’s degree or equivalent, with 3+ years of experience in communications, corporate communications, public relations, marketing, content development, or a related field.
• Experience: Demonstrated experience creating written communications tailored to different audiences and channels, partnering with stakeholders to align messaging, and managing multiple priorities and deadlines simultaneously.
• Skills: Ability to adapt to changing priorities; attention to detail; clear and engaging content creation; stakeholder management; project organization.
• Bonus: Experience supporting initiatives that enhance employee engagement; ability to build collaborative relationships; experience using metrics to measure communication effectiveness; demonstrated ability to identify process improvements; experience exploring or applying AI-enabled tools for communications.