Sales and Account Management

Job Description

Key Account Manager | Avery Dennison Corporation

The Tone:
This is a full-time role at Avery Dennison Corporation, located in Kajang. Avery Dennison is a global leader in material science and manufacturing, specializing in innovative labeling and packaging materials. This Key Account Manager position is vital for driving sales growth and profitability by nurturing existing customer relationships and strategically expanding our customer base. The role ensures the company’s market presence is strengthened through effective account management and proactive business development.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Kajang

• Team: Sales Team, reporting to the Sales Manager
• Mission: Drive sales and profit contribution by managing and expanding the customer base and addressing their needs.
• Tech Stack: CRM systems, sales tracking tools

What You’ll Actually Do
• Growth & Acquisition: Drive business growth by effectively managing existing accounts and actively identifying new potential customers.
• Customer Engagement: Promote product usage and build strong relationships with customers at all organizational levels through expert selling skills.
• Issue Resolution: Coordinate closely with Quality Assurance and Technical Support teams to resolve customer technical issues promptly.
• Market Analysis: Manage market intelligence and monitor regional market trends, competitor activities, and pricing movements.
• Financial Oversight & Reporting: Actively ensure timely collections from customers and prepare detailed internal and customer-facing reports, including sales forecasts and customer complaints.

The Must-Haves
• Background: Minimum qualification of a Diploma or Bachelor’s Degree in Business Studies, Administration, Management, or an equivalent qualification.
• Experience: Minimum 5 years of proven experience in Sales, Marketing, or Business Development roles, with a strong track record in account management and new business development; Demonstrated proficiency in customer relationship management (CRM) systems and sales tracking tools.
• Skills: Strong analytical skills with the ability to interpret market trends, competitor activity, and sales data for strategic decision-making; Excellent communication and interpersonal skills, crucial for building and maintaining robust relationships across all organizational levels; Proven organizational and time management skills, essential for simultaneously managing multiple accounts and priorities; Willingness to travel regularly within the region to meet customer requirements; Ability to demonstrate scalability and perform effectively under increased or expanding responsibilities.
• Bonus: Prior experience in the Packaging, Chemicals, Ink, Labels, Digital Printing, Die Cutting, or Manufacturing industries is preferred.