Corporate Vice President, Field Experience Value Stream Communications Business Partner

Job Description

Corporate Vice President, Field Experience Value Stream Communications Business Partner | New York Life Insurance Company

The Tone:
This is a full-time role at New York Life Insurance Company, located in a hybrid capacity (3 days per week onsite). New York Life provides financial security and peace of mind to families across all communities, operating in the best interests of its policy owners. This role is critical for leading strategic communications for the Field Experience Value Stream, ensuring agents, field managers, and Zone teams are equipped to recognize and act on opportunities. The communications strategy developed in this role directly impacts business effectiveness and consistency for a key part of the company’s operations.

The TL;DR
• Role: Full Time
• Type: Hybrid – 3 days per week
• Pay: $119000–$170000 yearly
• Mission: Lead strategic communications planning, development, and delivery for the Field Experience Value Stream to drive business impact and ensure agents and managers act on opportunities.
• Tech Stack: AI tools

What You’ll Actually Do
• Lead: Proactively shape communications strategies and plans for Field Experience Value Stream priorities and select Agency Zone initiatives.
• Translate: Convert business priorities, operational changes, and initiative objectives into clear, field-ready communications that define required actions for agents and managers.
• Coordinate: Synchronize messaging, supporting assets, FAQs, and rollout timing across various teams to ensure a cohesive and usable field experience.
• Balance: Prioritize, sequence, streamline, and consolidate messages by balancing business urgency with field capacity and communications discipline.
• Assess: Evaluate communications effectiveness and improve future rollouts by using field feedback, adoption signals, and performance data.

The Must-Haves
• Background: Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Experience: 8-10 years of corporate or business communications experience, with at least 5 years of in-house experience at a Fortune 500 company, preferably in the financial services industry. Demonstrated track record of achievement and excellence in a world-class organization.
• Skills: Excellent writing, listening, presentation, and communications skills. Excellent organizational skills with strong attention to detail. Ability to navigate a complex organization and operate effectively within ambiguity. Ability to evaluate competing initiatives and prioritize communications based on business urgency and strategic priorities.
• Bonus: Experience with change management, operational change, and/or culture change initiatives. Proactive relationship manager with experience providing strategic advice and counsel to senior stakeholders. Comfort using AI tools to enhance productivity and generate insights.