Client Relationship Support Associate – Corporate Client Support

Job Description

Client Relationship Support Associate, GCIMM, Chittagong (AVP) | HSBC

The Tone:
This is a full-time role at HSBC, located in Chittagong, within the Global Corporates & International Mid-Markets (GCIMM) team. HSBC is a leading global bank dedicated to connecting customers to opportunities worldwide. This role is crucial for providing essential operational support, ensuring efficient service delivery, fostering strong relationships with customers and internal teams, and maintaining strict adherence to the bank’s policies and procedures. The position is vital for supporting the overall experience for customers, employees, and the Bank.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Chittagong, Chittagong

• Team: Global Corporates & International Mid-Markets (GCIMM)
• Mission: Provides comprehensive operational support to the Global Corporates & International Mid-Markets team, ensuring efficient customer service, accurate information management, and adherence to bank policies.
• Tech Stack: Group systems

What You’ll Actually Do
• Operational Support: Provide full operational support to the team, anticipating workload and supporting with appropriate materials.
• Data Management: Ensure timely and accurate maintenance of customer information in Group systems.
• Collaborative Development: Liaise and work with other Corporate/CIB teams to develop the best possible experience and outcomes for customers, employees, and the Bank.
• Regulatory Compliance: Adhere to HSBC policy, procedures, and control requirements applicable to day-to-day working, exceptional, and project activities, raising any concerns promptly.
• Competency Development: Take personal responsibility for understanding performance expectations, completing mandatory training, and developing the levels of capability and competence needed to be effective in the role.

The Must-Haves
• Background: Bachelor’s degree from a public/private university, with experience in banking operations, particularly in Wholesale banking, credit, or risk.
• Experience: Prior experience in banking operations with specific exposure to Wholesale banking, credit, or risk functions.
• Skills: Sound knowledge of trade services, treasury, and investment banking products; strong understanding of local regulations; and exposure to the corporate banking industry.
• Bonus: Applicants from other banks or financial institutions must pass the Banking Professional Exam (JAIBB & AIBB) to be appointed in a higher position at HSBC, as per BRPD circular no. 02 dated 16 Jan 2025.