Operations Management Trainee

Job Description

Operations Management Trainee | Ryder System, Inc.

The Tone:
This is a full-time Operations Management Trainee position at Ryder System, Inc., located in Pittsburgh, PA. Ryder is an established transportation and logistics company, in operation since 1933, that prides itself on culture, integrity, and a family-oriented environment. This role is essential for individuals looking to develop their career in operations and fleet maintenance within an industry leader recognized for its commitment to people, environmental initiatives, and as a top employer.

The TL;DR
• Role: Operations Management Trainee Program
• Type: Full-time
• Location: In-person, Pittsburgh, PA
• Pay: $56000 yearly
• Mission: Support the shop management process and assist in cost savings, customer retention, and metric-based initiatives across various business functions.

What You’ll Actually Do
• Customer Relations: Cultivate customer relationships by providing quality interface, proactive management, and effective issue resolution to ensure satisfaction.
• Resource Coordination: Coordinate with the rental department to ensure maximum asset utilization while safeguarding lease customer needs.
• Business Development: Collaborate with Sales staff on customer calls to support new business initiatives and enhance overall customer satisfaction.
• Financial Oversight: Oversee running costs and maintenance overheads, ensuring adherence to policy and process to achieve optimization.
• Maintenance Alignment: Direct maintenance coordination, including PM scheduling, breakdown management, and technician work planning, to ensure customer satisfaction and operational efficiency.

The Must-Haves
• Background: Bachelor’s degree required; entry-level position focused on developing operations and fleet maintenance background.
• Experience: One (1) year or more of customer service experience involving issue resolution is preferred.
• Skills: Detail oriented with excellent follow-up practices; strong verbal and written communication skills; strong mechanical skills; advanced PC knowledge including spreadsheet and word processing software.
• Bonus: Willingness to relocate within the business unit at the conclusion of the training program is required for progression.