Manager Trainee

Job Description

Manager Trainee | Tower Loan

The Tone:
This is a full-time Manager Trainee position at Tower Loan, located on-site. Tower Loan is a consumer finance company with over 90 years of experience, dedicated to providing individuals with responsible access to credit to help them achieve their financial goals. This role is a crucial opportunity to develop future leaders, offering hands-on experience and a clear path to leadership within the company, directly impacting the lives of customers. Tower Loan values growth and believes in empowering both customers and employees.

The TL;DR
• Role: Manager Trainee
• Type: Full-time
• Location: In-person, On-Site

• Mission: To gain the essential knowledge, skills, and experience required to excel in consumer finance and advance into leadership roles within a 10-12 month development program.

What You’ll Actually Do
• Customer Engagement: Develop and nurture long-term customer relationships by actively listening to their needs and recommending the most suitable services.
• Sales and Financial Solutions: Proactively offer optional products to effectively serve both new and existing customers, and contact customers regarding payment reminders and arrangements.
• Branch Performance: Support the Manager in surpassing established office goals and assist with management duties, including delegating employee workload and analyzing loan documents.
• Leadership Development: Acquire and demonstrate developing skills in all management aspects, such as recruitment, staff development, performance management, and leadership.
• Operational Proficiency: Become proficient in core areas including customer service, sales, marketing, finance, and overall branch operations.

The Must-Haves
• Background: Entry-Level. A High School Diploma or GED is required.
• Experience: No specific years of experience are required. Candidates must possess a valid driver’s license, a reliable vehicle, and a willingness to relocate upon promotion into a management position.
• Skills: Demonstrated aptitude for customer service, sales, marketing, finance, and operations, with a commitment to developing leadership and management abilities.
• Bonus: Previous experience in Sales, Collections, or Customer Service is preferred.