Retail Operations Program Manager – EMEA Programs

Job Description

Retail Operations Manager, Programs and Initiatives – EMEA | Lululemon

The Tone:
This is a full-time role at Lululemon, located in the United Kingdom. Lululemon is an innovative performance apparel company, setting the bar in technical fabrics and functional design to create transformational products and experiences for yoga, running, training, and other athletic pursuits. This role is key in ensuring that all programs and initiatives are planned effectively, key stakeholders are enrolled successfully, and projects are managed end to end to the highest standards, impacting the entire EMEA Retail portfolio.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, United Kingdom (England – London)

• Team: Reporting to the Senior Manager- Retail Operations
• Mission: Responsible for the execution of the NSO program across the region, and the management of key EMEA wide programs and initiatives that impact the Retail portfolio.

What You’ll Actually Do
• Project Management: Responsible for the project management of all in-region NSO’s, optimisations, relocations, and renovations, ensuring all key stakeholders effectively contribute to successful project delivery.
• Strategic Discovery: Leads in the discovery of new test concepts and new market entry from a Retail Operations perspective, and acts as a partner to the Construction team for annual bundles.
• Business Efficiencies: Defines the annual Business Efficiencies strategy and manages the EMEA program to identify opportunities for reducing operating costs, driving top-line sales, and improving business profitability.
• Global Partnership: Partners with the Global team in the planning and execution of key strategic initiatives, projects, and pop-ups across the region.
• New Ways of Working: Leads the New Ways of Working program, hosting regular listening sessions with Retail and key partners to understand opportunities to optimize ways of working, reduce workload, automate processes, and innovate with new systems.

The Must-Haves
• Background: Bachelor’s Degree required or higher in business operations or a related field, or equivalent experience in a similar field/industry, demonstrating expertise in Retail Operations management.
• Experience: 5+ years leading teams in Retail or a related field, complemented by Project Management certification or equivalent experience in project execution and delivery.
• Skills: Skilled communicator and facilitator, capable of creating structure and strategy as a self-starter.