Associate, Client Service

Job Description

Client Service Associate (December 2026 Graduates) | Guidepoint Australia

The Tone:
This is an early career role at Guidepoint Australia, located in Phoenix, Arizona. Guidepoint powers end-to-end research workflows by connecting leading consultancies with subject-matter experts. This role is central to delivering a fast, high-quality client experience, helping organizations make informed business decisions by providing real-time access to expertise.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Phoenix, AZ
• Pay: $60000 yearly
• Team: High-performing, client-centric team focused on execution, accountability, and talent development.
• Mission: Connect leading consultancies with subject-matter experts to facilitate informed business decisions.
• Tech Stack: AI-enabled tools

What You’ll Actually Do
• Expert Recruitment: Recruit new subject-matter experts into Guidepoint’s network and engage them for client consultations.
• Targeted Research: Independently conduct research across various public sources to identify relevant subject-matter experts.
• Expert Vetting: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects.
• Sourcing Strategy: Define expert sourcing strategies for each client request based on project scope, urgency, and target profile.
• Project Management: Manage multiple fast-moving client requests, balancing competing deadlines while maintaining high execution standards.

The Must-Haves
• Background: Bachelor’s degree, with a minimum 3.0 GPA required. This is an entry-level role.
• Experience: Previous relevant internship, volunteer, or extracurricular experience.
• Skills: AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication, with thoughtful and responsible application. Authorization to work in the United States without current or future employer-sponsored visa sponsorship is required.
• Bonus: Curiosity about emerging technology, ambition to build client-facing careers, ability to quickly understand commercial context, strong time management skills, comfort engaging senior professionals by phone, resourcefulness, intellectual curiosity, clear communication, strong problem-solving skills, and sound judgment.