Fleet Service Representative

Job Description

Remote Maintenance Representative | Insight Global

The Tone:
This is a full-time role at Insight Global, located remotely, serving as a vital part of their operations. Insight Global is a 20,607-person organization that specializes in connecting top talent with critical opportunities across a diverse range of industries. In this position, you will serve as the primary point of contact for site managers, taking ownership of coordinating all vehicle maintenance and repair needs. Your work directly contributes to maintaining the fleet’s availability and reliability, ensuring smooth operational continuity and supporting the company’s commitment to efficient, timely service delivery.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $55000–$65000 yearly
• Mission: Coordinate vehicle maintenance and repair to ensure fleet availability and reliability.
• Tech Stack: Fleet Management System (FMS)

What You’ll Actually Do
• Coordinate Services: Serve as the primary point of contact in a call center environment, coordinating all vehicle maintenance and repair needs directly with site managers and external vendors.
• System Management: Efficiently enter and maintain accurate service requests, updates, and completed work records within the Fleet Management System (FMS) for comprehensive tracking and reporting.
• Vendor Optimization: Evaluate and compare repair times from different vendors, verify warranties for parts and services, and strategically assign repairs to preferred vendors based on contractual agreements.
• Issue Resolution: Proactively identify and resolve complex issues related to repair timelines, service costs, and vendor performance to ensure timely and effective service delivery, maintaining fleet availability.
• Performance & Relationships: Generate detailed performance reports for continuous operational improvement, while actively fostering strong, collaborative relationships with both site managers and external vendors.

The Must-Haves
• Background: This is an Entry-Level role requiring a high school diploma or equivalent. Candidates should possess a basic understanding of vehicle maintenance and common repair processes to effectively communicate with vendors and site managers.
• Experience: Demonstrated Service Writing Experience is essential for documenting and processing repair requests. Proficiency in data entry and using fleet management systems (FMS) is also required for accurate record-keeping and tracking.
• Skills: Strong negotiation skills are crucial for managing vendor costs and timelines. Excellent vendor relations and customer service skills are necessary for fostering productive partnerships. Additionally, critical thinking, problem-solving abilities, and clear communication are key for resolving issues and ensuring smooth operations.
• Bonus: Further education, such as an associate’s or bachelor’s degree in business administration or other related fields, is considered a valuable plus.