Customer Experience Associate

Job Description

Customer Experience Associate | TD Bank

The Tone:
This is a part-time role at TD Bank, located in Chambly, Quebec. TD Bank is a leading global financial institution, committed to making every interaction remarkably human and refreshingly simple for millions of clients worldwide. This role is on the frontline, vital for building deep and lasting customer relationships by providing information and advice on banking solutions and services. You will ensure a positive customer experience while supporting the branch’s business objectives.

The TL;DR
• Role: Part-time (15h/week)
• Type: Part-time
• Location: In-person, Chambly, Quebec, Canada
• Pay: $22.50 – $28.33 CAD hourly
• Team: TD Canada Trust branch frontline
• Mission: Understand customer needs and advise on banking solutions while accurately processing transactions and promoting services.
• Tech Stack: MS Office (Word, Excel, Outlook), internet

What You’ll Actually Do
• Process financial transactions: Execute deposits, withdrawals, and bill payments in compliance with operating procedures and industry regulations.
• Advise customers: Determine individual needs to recommend appropriate banking solutions, exercising discretion in confidential matters.
• Resolve concerns: Address customer issues using established procedures and escalate non-standard activities when necessary.
• Meet objectives: Achieve assigned goals by promoting banking solutions and completing business processes accurately and promptly.
• Build connections: Engage personally with customers to provide clear and appropriate advice on banking solutions and processes.

The Must-Haves
• Background: Entry-Level. High School diploma, with foundational knowledge in customer service and financial transactions.
• Experience: 1+ years of relevant experience in a customer-facing role.
• Skills: Customer experience, administration, organizational skills, MS Office proficiency, attention to detail.
• Bonus: Undergraduate degree or equivalent.