Program Manager, Global Digital Veilance – Global Digital Veilance

Job Description

Program Manager, Global Digital Veilance | Arcteryx

The Tone:
This is a full-time role at Arcteryx, located in North Vancouver, British Columbia, Canada, with a remote option on Pacific Standard Time. Arcteryx is known for its performance outdoor gear, and its sub-brand Veilance focuses on solutions for city living. This role is crucial for defining and executing the distinct digital presence for Veilance, ensuring a premium guest experience across eCommerce and technology platforms. The Program Manager will drive digital initiatives to enhance guest engagement and support global revenue targets for Veilance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, North Vancouver, British Columbia, Canada
• Pay: $108000–$142000 yearly
• Team: Global Digital Programs team, responsible for consistent global strategy and localized digital guest experiences.
• Mission: Bring the Global and Regional Digital Veilance strategy to life, manage the road-mapping process, and drive digital initiatives to enhance guest acquisition, retention, satisfaction, and lifetime value while supporting global eCommerce revenue targets.
• Tech Stack: Jira, Confluence, Workflows, Automation rules

What You’ll Actually Do
• Strategic Planning: Represent and lead Veilance through the Digital roadmap planning process, developing business cases, ROI calculations, and executive summaries.
• Program Development: Develop new Digital Veilance programs designed to meet strategic business objectives and deliver on commercial Key Performance Indicators (KPIs).
• Project Management: Manage resource budgets and facilitate the delivery of multiple roadmap projects and programs as they relate to Digital Veilance.
• Process Optimization: Build new tools and lead optimizations within road-mapping and budgeting processes to ensure high-impact programs are prioritized and data-driven.
• Cross-functional Leadership: Lead discovery across Veilance, Marketing, and eCommerce teams to build a clear long-term strategic plan and annual operating plan for Digital Veilance.

The Must-Haves
• Background: Manager level, with a Bachelor’s degree in Business or a related field, or 5+ years of experience in Digital Program Management or eCommerce Strategy.
• Experience: 5+ years in Digital Program Management or eCommerce Strategy, working directly with development teams and familiar with web, mobile, and eCommerce technology, and working directly with brand and creative teams on cross-functional programs.
• Skills: Strong collaboration and communication across business and technical levels, problem-solving within limited resources, experience with Jira and Confluence, experience with agile methodologies, and the ability to manage and prioritize multiple projects in deadline-driven environments.