Test Center Administrator

Job Description

Test Center Administrator | Prometric

The Tone:
This is a full-time role at Prometric, located in Ann Arbor, MI. Prometric is a leading provider of technology-enabled testing and assessment solutions, supporting over 7 million test takers annually across 180 countries. This position is vital as Test Center Administrators serve as the face of the company, ensuring a secure and fair environment for individuals taking crucial, life-changing exams. The role supports the company’s mission to design and deliver high-quality testing solutions.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: In-person, Ann Arbor, MI

• Team: Test Center, reports to Test Center Manager
• Mission: This person ensures the integrity of life-changing exams by maintaining strict policies and providing a secure, fair, and comfortable testing experience for every candidate.
• Tech Stack: Microsoft Windows-based computer programs and applications (MS Office, Outlook, Explorer-web browsing)

What You’ll Actually Do
• Candidate Verification: Greet examinees, verify identification, and perform required security checks including the use of wands and digital fingerprint scanning where applicable.
• Exam Monitoring: Continuously monitor candidates as they complete exams to uphold strict policies and guidelines for exam integrity.
• Issue Resolution: Report and/or resolve candidate issues with urgency, ensuring a fair and comfortable experience for every test taker.
• Security Management: Maintain a secure environment and safeguard test materials, preventing misconduct in the test center at all times.
• Policy Adherence: Apply expert knowledge of test center policies, practices, and procedures, reporting any occurrences outside company guidelines.

The Must-Haves
• Background: Entry-Level. High school diploma or equivalent is required.
• Experience: Minimum of one year of in-person customer service experience (e.g., call center, retail, restaurant) is required. Must be 18 years of age to qualify.
• Skills: Ability to communicate professionally and effectively with candidates and coworkers; ability to write detailed and accurate reports and correspondence; familiarity with Microsoft Windows-based computer programs and applications (MS Office, Outlook, Explorer-web browsing).
• Bonus: College experience is a plus.