Service Advisor

Job Description

Service Advisor | Camping World

The Tone:
This is a Service Advisor role at Camping World. Camping World is seeking a team member to initiate and process repair service requests, provide essential administrative support to the Service Department, and maintain clear communication with customers regarding their service needs. This position is vital for ensuring efficient service operations and a positive customer experience for those bringing their recreational vehicles in for repairs and maintenance.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person
• Pay: $50000–$75000 yearly
• Mission: To initiate and process requests for repair services, provide administrative support to the Service Department, and keep customers informed of work progress.
• Tech Stack: Computer, Internet search tools

What You’ll Actually Do
• Service Processing: Initiate and process requests for repair services for customers.
• Administrative Support: Provide administrative support to the Service Department to ensure smooth operations.
• Customer Communication: Keep customers regularly apprised of work progress on their service requests.
• Needs Assessment: Determine specialized product needs and services by directly engaging with customers.
• Sales Contribution: Suggest add-on sales to increase the average transaction value per customer.

The Must-Haves
• Background: Early Career professional with service experience and familiarity with RV products or the camping lifestyle.
• Experience: A minimum of one year of service experience is preferred.
• Skills: Ability to work daily on a computer, perform internet searches as needed, excellent organization, strong follow-up skills, and the ability to adhere to department procedures and policies.
• Bonus: Valid driver’s license preferred.